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2018-2023 Global and Regional Interactive Voice Response Industry Production, Sales and Consumption Status and Prospects Professional Market Research Report

HNY Research projects that the Interactive Voice Response market size will grow from USD 3.74 Billion in 2017 to USD 5.55 Billion by 2023, at an estimated CAGR of 6.82%. The base year considered for the study is 2017, and the market size is projected from 2018 to 2023. The growth of the IVR market is attributed to the increasing integration of advanced technologies and rise in the cloud-based services that meet the industry standards for the IVR systems. The report covers the interactive voice response market on the basis of deployment mode, technology, organization size, vertical, solution, services, and geography. The market, by vertical, has been segmented into BFSI; travel and hospitality; pharma and healthcare; telecommunications; government and public sector; transportation and logistics; ITES; media, retail, and e-commerce; education; and others. BFSI accounted for the largest share of the IVR market in 2017. The enormous growth in IT investments in the banking and financial sector has helped the growth of IVR applications around the globe. The companies are generating more revenue due to the implementation of IVRs that resolves the customer?s queries and fulfills their requests continuously regardless of the time or place. This helps in resolving the customer queries without the need for a live agent, thereby reducing the cost. By Market Players: inContact Inc.?, Nuance Communications, Inc.?, Genesys Telecommunication Laboratories, Inc.?, 8x8, Inc.?, AT&T Inc.?, Avaya Inc.?, Aspect Software Parent, Inc.?, 24/7 Customer, Inc.?, Verizon Communications Inc.?, Five9, Inc.?, Cisco Systems, Inc.?, Convergys Corporation?, West Corporation?, IVR Lab?, NewVoiceMedia?, Liveops, Inc., Ozonetel Communications Pvt. Ltd., Evolve Ip, LLC, , By Technology Speech Based?, Touch-Tone Based, , , By Deployment Mode Cloud?, on Premise, , , By Organization Size Small and Medium Enterprises (SMEs)?, Large Enterprises, , , By Service Installation?, Training and Education?, Maintenance and Support, , The prime objective of this report is to help the user understand the market in terms of its definition, segmentation, market potential, influential trends, and the challenges that the market is facing. Deep researches and analysis were done during the preparation of the report. The readers will find this report very helpful in understanding the market in depth. The data and the information regarding the market are taken from reliable sources such as websites, annual reports of the companies, journals, and others and were checked and validated by the industry experts. The facts and data are represented in the report using diagrams, graphs, pie charts, and other pictorial representations. This enhances the visual representation and also helps in understanding the facts much better. Points Covered in The Report: The points that are discussed within the report are the major market players that are involved in the market such as manufacturers, raw material suppliers, equipment suppliers, end users, traders, distributors and etc. The complete profile of the companies is mentioned. And the capacity, production, price, revenue, cost, gross, gross margin, sales volume, sales revenue, consumption, growth rate, import, export, supply, future strategies, and the technological developments that they are making are also included within the report. The historical data from 2012 to 2017 and forecast data from 2018 to 2023. The growth factors of the market is discussed in detail wherein the different end users of the market are explained in detail. Data and information by manufacturer, by region, by type, by application and etc, and custom research can be added according to specific requirements. The report contains the SWOT analysis of the market. Finally, the report contains the conclusion part where the opinions of the industrial experts are included. Key Reasons to Purchase To gain insightful analyses of the market and have comprehensive understanding of the global market and its commercial landscape. Assess the production processes, major issues, and solutions to mitigate the development risk. To understand the most affecting driving and restraining forces in the market and its impact in the global market. Learn about the market strategies that are being adopted by leading respective organizations. To understand the future outlook and prospects for the market. Besides the standard structure reports, we also provide custom research according to specific requirements.
Chapter 1 Industry Overview 1.1 Definition 1.2 Brief Introduction by Major Technology 1.2.1 Speech Based? 1.2.2 Touch-Tone Based 1.2.3 1.2.4 1.2.5 1.3 Brief Introduction by Major Deployment Mode 1.3.1 Cloud? 1.3.2 on Premise 1.3.3 1.3.4 1.3.5 1.4 Brief Introduction by Major Regions 1.4.1 United States 1.4.2 Europe 1.4.3 China 1.4.4 Japan 1.4.5 India 1.5 Brief Introduction by Major Organizati
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About this Report
Report ID 221299
Category
  • Electronics
Published on 12-Mar
Number of Pages 154
Publisher Name HNY Research
Editor Rating
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