Customer relationship management?(CRM) is an approach to manage a company's interaction with current and potential?customers. It uses?data analysis?about customers' history with a company to improve business relationships with customers, specifically focusing on?customer retention?and ultimately driving sales growth. Scope of the Report: This report studies the CRM Application Software market status and outlook of Global and major regions, from angles of players, countries, product types and end industries; this report analyzes the top players in global market, and splits the CRM Application Software market by product type and applications/end industries. The BFSI segment is poised to touch a figure of about US$ 11,300 Mn in the year 2025. This signifies a CAGR of nearly 15.0% during the assessment period from 2017 till the year 2025. The cloud segment is expected to reach a value of about US$ 34,750 Mn in the year 2025. This signifies a robust CAGR during the forecast period of 2017-2025. The global CRM Application Software market is valued at xx million USD in 2017 and is expected to reach xx million USD by the end of 2023, growing at a CAGR of xx% between 2017 and 2023. The Asia-Pacific will occupy for more market share in following years, especially in China, also fast growing India and Southeast Asia regions. North America, especially The United States, will still play an important role which cannot be ignored. Any changes from United States might affect the development trend of CRM Application Software. Europe also play important roles in global market, with market size of xx million USD in 2017 and will be xx million USD in 2023, with a CAGR of xx%. Market Segment by Companies, this report covers Salesforce Oracle SAP IBM Microsoft Adobe Genesys Nice Systems Amdocs SAS Market Segment by Regions, regional analysis covers North America (United States, Canada and Mexico) Europe (Germany, France, UK, Russia and Italy) Asia-Pacific (China, Japan, Korea, India and Southeast Asia) South America (Brazil, Argentina, Colombia) Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) Market Segment by Type, covers Cloud On-Premise Market Segment by Applications, can be divided into BFSI Retail IT & Telecommunication Healthcare Discrete Manufacturing Government Education Others
Table of Contents 1 CRM Application Software Market Overview 1.1 Product Overview and Scope of CRM Application Software 1.2 Classification of CRM Application Software by Types 1.2.1 Global CRM Application Software Revenue Comparison by Types (2017-2023) 1.2.2 Global CRM Application Software Revenue Market Share by Types in 2017 1.2.3 Cloud 1.2.4 On-
