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Global Speech Based Interactive Voice Response Software Market 2023 by Company, Regions, Type and Application, Forecast to 2029

Interactive Voice Response (IVR) is an automated telephony system technology that interacts with the callers, gathers the required information and routes the calls to the particular appropriate recipient. With the modern, sophisticated IVR systems, you can gather the input and responses through spoken words with the voice recognition. Conversations are either pre-recorded or generated audio which assists, directs, or guides customers automatically without a live operator. Within these interactions, clients can communicate by using either the touch-tone keypad selection or voice telephone input. The responses take the form of voice, call- back or any other related media. IVR software enables an organization to use prerecorded greetings or menu options that a customer can access through a phone keypad. Advanced IVR systems may include speech recognition software to enable a customer to communicate with a computer. Many companies have augmented or replaced IVR systems with automated speech recognition technologies that enable callers to speak their requests instead of punching numbers into their phones. These voice recognition systems can frustrate callers if the system doesn't recognize a caller's questions. According to our (Global Info Research) latest study, the global Speech Based Interactive Voice Response Software market size was valued at USD 2072.6 million in 2022 and is forecast to a readjusted size of USD 4462.9 million by 2029 with a CAGR of 11.6% during review period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes. Global Speech Based Interactive Voice Response Software key players include Nuance, Convergys, Cisco, West Corporatio, etc. Global top four manufacturers hold a share about 40%. North America is the largest market, with a share over 35%. This report is a detailed and comprehensive analysis for global Speech Based Interactive Voice Response Software market. Both quantitative and qualitative analyses are presented by company, by region & country, by Type and by Application. As the market is constantly changing, this report explores the competition, supply and demand trends, as well as key factors that contribute to its changing demands across many markets. Company profiles and product examples of selected competitors, along with market share estimates of some of the selected leaders for the year 2023, are provided. Key Features: Global Speech Based Interactive Voice Response Software market size and forecasts, in consumption value ($ Million), 2018-2029 Global Speech Based Interactive Voice Response Software market size and forecasts by region and country, in consumption value ($ Million), 2018-2029 Global Speech Based Interactive Voice Response Software market size and forecasts, by Type and by Application, in consumption value ($ Million), 2018-2029 Global Speech Based Interactive Voice Response Software market shares of main players, in revenue ($ Million), 2018-2023 The Primary Objectives in This Report Are: To determine the size of the total market opportunity of global and key countries To assess the growth potential for Speech Based Interactive Voice Response Software To forecast future growth in each product and end-use market To assess competitive factors affecting the marketplace This report profiles key players in the global Speech Based Interactive Voice Response Software market based on the following parameters - company overview, production, value, price, gross margin, product portfolio, geographical presence, and key developments. Key companies covered as a part of this study include 8X8, Inc. (US), Nuance Communications, Inc. (US), Convergys Corporation (US), Avaya Inc. (US) and Cisco Systems, Inc. (US), etc. This report also provides key insights about market drivers, restraints, opportunities, new product launches or approvals, COVID-19 and Russia-Ukraine War Influence. Market segmentation Speech Based Interactive Voice Response Software market is split by Type and by Application. For the period 2018-2029, the growth among segments provide accurate calculations and forecasts for consumption value by Type and by Application. This analysis can help you expand your business by targeting qualified niche markets. Market segment by Type Cloud-based On Premise Market segment by Application Large Enterprise Medium Enterprise Small Enterprise Market segment by players, this report covers 8X8, Inc. (US) Nuance Communications, Inc. (US) Convergys Corporation (US) Avaya Inc. (US) Cisco Systems, Inc. (US) Connect First (US) West Corporation (US) Genesys Telecommunication Laboratories, Inc. (US) Verizon Communications Inc. (US) IVR Lab (US) Aspect Software Parent Inc. (US) 24/7 Customer, Inc. (US) InContact Inc. (US) NewVoiceMedia (UK) Five9, Inc. (US) Market segment by regions, regional analysis covers North America (United States, Canada, and Mexico) Europe (Germany, France, UK, Russia, Italy, and Rest of Europe) Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Australia and Rest of Asia-Pacific) South America (Brazil, Argentina and Rest of South America) Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa) The content of the study subjects, includes a total of 13 chapters: Chapter 1, to describe Speech Based Interactive Voice Response Software product scope, market overview, market estimation caveats and base year. Chapter 2, to profile the top players of Speech Based Interactive Voice Response Software, with revenue, gross margin and global market share of Speech Based Interactive Voice Response Software from 2018 to 2023. Chapter 3, the Speech Based Interactive Voice Response Software competitive situation, revenue and global market share of top players are analyzed emphatically by landscape contrast. Chapter 4 and 5, to segment the market size by Type and application, with consumption value and growth rate by Type, application, from 2018 to 2029. Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2018 to 2023.and Speech Based Interactive Voice Response Software market forecast, by regions, type and application, with consumption value, from 2024 to 2029. Chapter 11, market dynamics, drivers, restraints, trends, Porters Five Forces analysis, and Influence of COVID-19 and Russia-Ukraine War Chapter 12, the key raw materials and key suppliers, and industry chain of Speech Based Interactive Voice Response Software. Chapter 13, to describe Speech Based Interactive Voice Response Software research findings and conclusion.
1 Market Overview 1.1 Product Overview and Scope of Speech Based Interactive Voice Response Software 1.2 Market Estimation Caveats and Base Year 1.3 Classification of Speech Based Interactive Voice Response Software by Type 1.3.1 Overview: Global Speech Based Interactive Voice Response Software Market Size by Type: 2018 Versus 2022 Versus 2029 1.3.2 Global Speech Based
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About this Report
Report ID 304960
Category
  • Software and Services
Published on 02-Jan
Number of Pages 111
Publisher Name Global Info Research
Editor Rating
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