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Global Contact Center Market Research Report 2022 - Impact of COVID-19 on the Market

A contact center (also referred to as a customer interaction center or e-contact center) is a central point in an enterprise from which all customer contacts are managed. The contact center typically includes one or more online call centers but may include other types of customer contact as well, including e-mail newsletters, postal mail catalogs, Web site inquiries and chats, and the collection of information from customers during in-store purchasing. A contact center is generally part of an enterprise's overall customer relationship management (CRM). The Contact Center market revenue was xx Million USD in 2017, grew to xx Million USD in 2021, and will reach xx Million USD in 2027, with a CAGR of xx during 2022-2027. Considering the influence of COVID-19 on the global Contact Center market, this report analyzed the impact from both global and regional perspectives. From production end to consumption end in regions such as North America, Europe, China, and Japan, the report put emphasis on analysis of market under COVID-19 and corresponding response policy in different regions. This report also analyzes the strategies for different companies to deal with the impact of COVID-19 in detail to seek a path to recovery. Under COVID-19 Outbreak, how the Contact Center Industry will develop is also analyzed in detail in Chapter 1.8 of this report. Major Players in Contact Center market are: TeleTech Sykes Enterprises Atento S.A Alorica Arvato Transcom Comdata Group Teleperformance Acticall (Sitel) HKT Teleservices Serco Group Concentrix (SYNNEX) Convergys Cisco Systems Genesys Aspect Most important types of Contact Center products covered in this report are: Voice-based Text-based Social Media-based Most widely used downstream fields of Contact Center market covered in this report are: Telecommunication BFSI Government and Public Sector Healthcare and Life Sciences Retail and Consumer Goods Others Major Regions or countries covered in this report: North America Europe China Japan Middle East and Africa South America India South Korea Southeast Asia Others In Chapter 3.4, the report provides analysis of the reasons behind price fluctuations. In chapters 5, 6, and 7, the impact of COVID-19 on the different regions in both production and consumption end and SWOT analysis are pointed out. In Chapters 8, the report presents company's recent development and strategies to deal with the impact of COVID-19. Years considered for this report: Historical Years: 2017-2021 Base Year: 2021 Estimated Year: 2022 Forecast Period: 2022-2027
Table of Content 1 Contact Center Introduction and Market Overview 1.1 Objectives of the Study 1.2 Overview of Contact Center 1.3 Contact Center Market Scope and Market Size Estimation 1.3.1 Market Concentration Ratio and Market Maturity Analysis 1.3.2 Global Contact Center Revenue and Growth Rate from 2017-2027 1.4 Market Segmentation 1.4.1 Types of Contact Center 1.4.2 Applications of Contact C
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About this Report
Report ID 384346
Category
  • Media
Published on 22-Mar
Number of Pages 123
Publisher Name Maia Research Reports
Editor Rating
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