SQM is a tool used for comparing expectations with the performance of the product and service. Improved service quality increases the ranking of an organization and helps sustain in the competitive market. CEM is a management tool used to get insights about the customers, which helps organizations take right decisions with respect to their business. It tries to understand multiple aspects of the customer through touch points. Effective utilization of CEM helps enterprises in improving customer satisfaction and increasing brand loyalty. Companies need to manage customer experience effectively and ensure that they attain the maximum level of customer satisfaction to sustain the competition in this challenging business environment. This report aims to provide a comprehensive presentation of the global market for SQM and CEM, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding SQM and CEM. This report contains market size and forecasts of SQM and CEM in global, including the following market information: Global SQM and CEM Market Revenue, 2018-2023, 2024-2029, ($ millions) Global top five companies in 2022 (%) The global SQM and CEM market was valued at US$ million in 2022 and is projected to reach US$ million by 2029, at a CAGR of % during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes. Customers are promoters of brands. Good SQM and CEM enable businesses to find out their followers and users, offer them loyalty and promotional rewards, and thus make them promoters of the brand. If an organization achieves the best SQM and CEM, then its customers will become promoters and its net promoter score card, which is one of the indicators of sustainable growth rate of a company, will be positive. The net promoter score is based on customer feedback and shows whether customers are satisfied or not with an organization's product or service. When an organization employs SQM and CEM tools and techniques for continuous communication and feedback to solve customer issues and problems, it will positively impact customer feedback and ultimately drive sustainable growth in the service quality management market. MARKET MONITOR GLOBAL, INC (MMG) has surveyed the SQM and CEM companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks. Total Market by Segment: Global SQM and CEM Market, by Type, 2018-2023, 2024-2029 ($ millions) Global SQM and CEM Market Segment Percentages, by Type, 2022 (%) EFM Web Analytics Text Analytics Speech Analytics Global SQM and CEM Market, by Application, 2018-2023, 2024-2029 ($ millions) Global SQM and CEM Market Segment Percentages, by Application, 2022 (%) Small and Medium Businesses Large Enterprises Global SQM and CEM Market, By Region and Country, 2018-2023, 2024-2029 ($ Millions) Global SQM and CEM Market Segment Percentages, By Region and Country, 2022 (%) North America US Canada Mexico Europe Germany France U.K. Italy Russia Nordic Countries Benelux Rest of Europe Asia China Japan South Korea Southeast Asia India Rest of Asia South America Brazil Argentina Rest of South America Middle East & Africa Turkey Israel Saudi Arabia UAE Rest of Middle East & Africa Competitor Analysis The report also provides analysis of leading market participants including: Key companies SQM and CEM revenues in global market, 2018-2023 (estimated), ($ millions) Key companies SQM and CEM revenues share in global market, 2022 (%) Further, the report presents profiles of competitors in the market, key players include: Adobe Systems HP IBM Oracle Outline of Major Chapters: Chapter 1: Introduces the definition of SQM and CEM, market overview. Chapter 2: Global SQM and CEM market size in revenue. Chapter 3: Detailed analysis of SQM and CEM company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc. Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments. Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets. Chapter 6: Sales of SQM and CEM in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world. Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc. Chapter 8: The main points and conclusions of the report.
1 Introduction to Research & Analysis Reports 1.1 SQM and CEM Market Definition 1.2 Market Segments 1.2.1 Market by Type 1.2.2 Market by Application 1.3 Global SQM and CEM Market Overview 1.4 Features & Benefits of This Report 1.5 Methodology & Sources of Information 1.5.1 Research Methodology 1.5.2 Research Process 1.5.3 Base Year
