Technical Support Outsourcing Market, Global Outlook and Forecast 2023-2029

Technical support outsourcing provides technical support services across various ﾑbusiness to businessﾒ and ﾑbusiness to customerﾒ segments. Rapidly changing technology has challenged tech-savvy customers in coping with rising technical inventions. IT support teams are striving hard to cater the demands from the customers with high expectations for quick resolution. Further, IT companies lay more emphasis on customer-centric services rather than cost reduction approach. Outsourced IT and technical support services offer SMEs a cost effective platform, thereby limiting their budgets. Technical support outsourcing primarily caters customers concerned with the technical aspects of the product or service. Offshore technical support cannot be treated as a peripheral process, since it requires a dedicated and experienced team to work around the clock and deliver higher value to the customers.
This report aims to provide a comprehensive presentation of the global market for Technical Support Outsourcing, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Technical Support Outsourcing. This report contains market size and forecasts of Technical Support Outsourcing in global, including the following market information:
Global Technical Support Outsourcing Market Revenue, 2018-2023, 2024-2029, ($ millions)
Global top five companies in 2022 (%)
The global Technical Support Outsourcing market was valued at US$ 46000 million in 2022 and is projected to reach US$ 64840 million by 2029, at a CAGR of 5.0% during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
The key factor challenging technical support outsourcing services is the loss of quality control on companyﾒs technical support service the failure of which might affect the reputation of the famous brands. Furthermore, most of the companies feel that outsourcing technical support puts a degree of distance between business and the customers. Moreover, data breaching activities such as exposing confidential customer data base may lead to heavy business loss of the client who has outsourced technical support to the third parties.
MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Technical Support Outsourcing companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Technical Support Outsourcing Market, by Type, 2018-2023, 2024-2029 ($ millions)
Global Technical Support Outsourcing Market Segment Percentages, by Type, 2022 (%)
    Pre-Sales Support Service
    Post-Sale Support Service
    Managed Technical Support Service
    Enterprise Technical Helpdesk Services
Global Technical Support Outsourcing Market, by Application, 2018-2023, 2024-2029 ($ millions)
Global Technical Support Outsourcing Market Segment Percentages, by Application, 2022 (%)
    Information Technology
    Finance
    Human Capital
    Production & Manufacturing
    Telecommunication
    Automotive
    Energy & Utilities
    Education
    Media & Entertainment
Global Technical Support Outsourcing Market, By Region and Country, 2018-2023, 2024-2029 ($ Millions)
Global Technical Support Outsourcing Market Segment Percentages, By Region and Country, 2022 (%)
    North America
        US
        Canada
        Mexico
    Europe
        Germany
        France
        U.K.
        Italy
        Russia
        Nordic Countries
        Benelux
        Rest of Europe
    Asia
        China
        Japan
        South Korea
        Southeast Asia
        India
        Rest of Asia
    South America
        Brazil
        Argentina
        Rest of South America
    Middle East & Africa
        Turkey
        Israel
        Saudi Arabia
        UAE
        Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Technical Support Outsourcing revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies Technical Support Outsourcing revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
    Accenture
    Collabera
    Genpact
    HCL Technologies
    Infosys
Outline of Major Chapters:
Chapter 1: Introduces the definition of Technical Support Outsourcing, market overview.
Chapter 2: Global Technical Support Outsourcing market size in revenue.
Chapter 3: Detailed analysis of Technical Support Outsourcing company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Technical Support Outsourcing in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.